- You want to optimise your offering: In-market assessment of interactions.
- Your customers expect more from you than just a hotline and a website - they want to give feedback in a social fashion - but you don't know where to start.
- You are unsure if we can trust what is being said on social media about your brand and would rather have conversations with customers yourselves to find out what is going on.
- You want to move closer to your customers and work with them continuously to refine your strategy, products, and delivery and reduce our risk.
- You want to build your relationship with your customers and staff, so you can consult with them and make more decisions, more quickly.
- You need to research a major topic, but you don't have a list, and you need the answers fast and reliably.
- Competitors are edging farther and farther away from you, and the only way to stay ahead is to be more open and agile.
- You have too many websites in your company, and we'd rather have it all together in one place, showing only the information relevant to the person looking at it.
- Your management team buys into your customer experience strategy, but you need a way to practically roll it out to your staff in a way that you can measure and monitor our progress - of both your outputs and your inputs.
What can we offer?
The solutions we provide can be combined to solve most of your business questions:
- Perform predictive analytics on customer experience data.
- Integrating behavioral CRM data with client perception feedback data.
- Add statistical validity to implementation strategies.
- Robust statistical models for other sources of data.
- New model development (for example, index creation).
- Broaden your company’s understanding of your own data.
- Ensure our customers become leaders in analytics.
- Complete an Analytics audit to assess your analytical maturity.
- Advanced sampling methods for intervention (or impact) testing.