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Consulta: Company Profile

Because of the complexity of challenges we face and the battery of tools at our disposal there will never ever be a Consulta one size fits all solution. Our approach is always thoughtful and carefully constructed to meet, and hopefully exceed, clients’ requirements.

Today, CEO Philani Dlamini heads up a full-time team of about 50 highly trained specialists, performing the duties of client executives, project executives, project directors and interns.

We continue to hand pick potential Consultians based on the extent of their qualifications and their experience in the Customer Experience field. We expect our people to continually further and advance their studies, year-on-year. The fruit of this learning culture is that we boast a dynamic and constantly evolving team of high calibre people.

Prof. Bonang Mohale is our Shareholder Representative through Serialong Family Trust & Consulta Board Chairperson. He is a Professor of Practice in the Johannesburg Business School (JBS) College of Business and Economics and  is a successful and respected business leader who has held chairmanships and directorships at some of South Africa’s top companies. He is also the Chancellor of the University of the Free State.

He is a former Chief Executive Officer of Business Leadership South Africa (BLSA), where he steered several programmes to attract foreign investment and create jobs in the country. He played a pivotal role in the Job Summit hosted in 2018, where R290 billion was raised in investments. As CEO of BLSA, he hosted the Presidential Special Investment Envoys and accompanied them on both local and global roadshows. Prof Mohale also helped launch the BLSA Connect, SA SME Fund, and Youth Employment Services programmes during his time at BLSA. In November 2001, he received the Presidential Award for his “servanthood in South African industry and the economic empowerment of previously disadvantaged individuals.”

In 1996, he was the Managing Director of Otis Elevators: Africa (the world’s biggest and oldest elevator company). From January 2009 to June 2017, he was the Vice-President of Upstream and Chairman of Shell South Africa (Pty) Limited. In his long and illustrious career, he also served as Chairman of the Southern African Netherlands Chamber of Commerce, the Marketing Association of South Africa, the Institute of Marketing Management, and as deputy chairman of the national Heart Foundation. Further to that, he held directorships at Bidvest Group Limited, the Airports Company of South Africa, Sanlam  and the Tourism Business Council of South Africa.

Prof Mohale, who is also a published author, has been recognised locally and internationally for his business acumen and skills. He is the recipient of several South African Facilities Management Association awards for his contribution to facilities management in South Africa and was recognised by CEO Magazine as a country and regional winner of the ‘Titans Building Nations Award’. In 2012, he was awarded the Institute of People Management’s (IPM) ‘CEO of the Year’.

Philani Dlamini is the CEO of Consulta. He is a qualified CA (SA) and Certified Internal Auditor and took over the reigns in September 2018.

He has more than 20 years experience both in private and private sector. Previous executive roles held include Chief Audit Executive, Chief Risk Officer, and Chief Financial Officer / Finance Director. His experience span across various sectors - professional services, Agriculture, FMCG, Banking and Insurance, Venture capital and NPO. He has also held various positions as Independent Audit Committee Member.

Miss Tshepiso Mohale is the Marketing Director of Consulta. She is a MBA graduate from IE Business School (Instituto de Empresa) in Spain. Her experience in management consulting has enabled her to make an impact by helping leaders with formulating and executing strategies, transforming business practices and growing into new markets. She has collaborated with clients across the African continent, Europe and, Southeast Asia in different industries to shape pragmatic solutions to complex challenges.

Mrs. Susan Mohale is a qualified Social Worker  and a Wits University graduate. During her 13-year career as a Social Worker for the Gauteng Provincial Administration her speciality was in child and family care. She later joined Elim Rehabilitation Clinic for two years where she helped individuals with drug and alcohol addiction.
She is also a non-executive director and shareholder of Signium Africa since 2009.

Ineke Prinsloo has 22 years' experience in Financial Services at executive level with a proven track record of leading development and execution of successful:

  • corporate strategy,
  • customer & distribution channel strategy,
  • experience and service design,
  • research, business intelligence, as well as talent management at all levels of several blue chip organisations in South Africa, Southern Africa, UK, Europe and Asia.

Ineke is recognized as business leader and  subject matter expert in  Strategy, CX, R&I, Marketing, Sales, Product Development, Operations, Market Conduct & TCF and Corporate Social Investment. She has chaired  and served on several industry boards and is a regular invitee as SME in mainstream media as well as a keynote speaker and facilitator at conferences.

Over the past 15 years Johan developed and presented a variety development programs for business.  All these programs were developed from first-hand experience with a number of organisational challenges. One of these programs, Getting inside the mind of your client, is currently used by a number of blue chip companies as a powerful tool in improving sales and marketing and increasing customer satisfaction. Johan is currently the Head of Context and is responsible for the full vertical that looks after development and implementation of Customer Experience Management strategies. Johan distinguished himself a subject matter specialist in Customer Centricity and Customer Experience Management.  He is also one of the anchor facilitators of the Customer Management programs of the University of Pretoria. Johan is also co-author of the Consulta CX Master Class and has presented this program to several Executive teams both locally and abroad. Johan has a good track record with a wide variety of industries.  His clients vary from huge blue chip organization to small developing organisations.  His passion in business is to assist people to discover their passion in life and accompanying on the journey towards self-actualization and potential development.  For him, that is journey where journey itself becomes the destination.  Johan has established himself as an expert in the field of human information processing.  He is an international speaker and has been the guest on a number of radio talk shows.



We deploy leading edge tools and models to get to the heart of the root cause insights you need.


You get not just information about your business and customers but real guidance on how to take those next important steps.


End-to-end support every step of the way making sure that the things you need to change actually happen.


Sometimes insight is not enough. Consulta makes the process of transitioning your business real.