- You need insights from focus groups to establish if the gaps in the market you have identified are feasible.
What can we offer?
- Inbound and outbound contact services that extend beyond standard research engagements.
- Collection of qualified data research surveys, database scrubbing, setting appointments, follow-ups, call centre training and inbound capability, voice logging, face-to-face interaction and focus group recruitment.
- Inbound support desks, database scrubbing, updating of contact detail, data verification and in-house training facilities.
- Qualified call centre agents and face-to-face field force in nine provinces in South Africa and twelve African countries, to collect data in a monitored environment.
- Unique, state of the art integrated communication system that allows us to offer each client a customised solution.
- Daily, weekly, and monthly Productivity, Quality, and Contact history report.