/ Customer Experience

“I needed more insight. Consulta adapted the study professionally to achieve the original objective and give me the answers I was looking for.”

• Consumer Product Forum research aims to deliver objective insights into customer preferences and needs. But what more information, not usually included in the study, is required?
• The solution: you restructure the study to meet both requirements, without compromising the statistical accuracy of the insights gained.

Results

REAL TRANSFORMATION
Consulta’s adaptable approach gives you the insights you need for real organisational transformation

MEANINGFUL INSIGHTS
Sometimes clients have unforeseen requirements to inform new business decisions and unexpected business challenges. Consulta delivers the insights you need to take meaningful decisions

REAL TIME BUSINESS SUPPORT
Our project management teams are there to give you the support you need to ensure the results your business needs. They are experienced, flexible and always professional

BETTER RESULTS FOR BETTER CUSTOMER SATISFACTION
You need information which truly going to help you align your business to your customers’ needs. We have the expertise and experience to make sure you get results

When looking for customer insights, you need to be sure you’re getting truly objective data, with statistical integrity, that can be compared over time. But what if your organisation is facing new challenges and you need deeper insights? How can you get the answers you need without compromising the integrity of your ongoing studies?
Consulta was tasked to do exactly that.

We understand that your business faces new challenges every day and sometimes the data you regularly receive simply doesn’t give you the answers you need right now. So, we are adaptable.
In the case in question, we revised our entire approach to the study to meet the client’s new objectives without compromising the integrity of the existing study. We revised our questionnaire, adjusted samples and methodology and completed the fieldwork within the required deadlines. We provided the client with the results of their ongoing study PLUS an additional report to give them the insights they were in need of immediately – a cost effective solution provided without compromise.
The insights were positively received, allowing the client to make changes to its business with improved measures across the board.

Benefits:

MEANINGFUL BUSINESS TRANSFORMATION

Giving clients the information they need to make real transformation happen in their business

TRUSTWORTHY ACTIONABLE INSIGHTS

Adaptability doesn’t mean you have to compromise statistical objectivity – Consulta always gives you the most objective insights possible

FULL PROCESS PROJECT MANAGEMENT

Consulta’s Project Management teams make it happen even when major changes to the plan are required.

PRIORITISED IMMEDIATE RESPONSE

With its adaptable approach, Consulta ensures you get the insights you need to make the best business decisions in the fastest possible time