/ Consulta

Why Consulta?

We can give you a thousand well-researched reasons to choose Consulta to help transform your business, over any other organisation, but our clients say it best:

The Consulta team comprises highly skilled, innovative individuals who remain at the forefront of research methodology. Consulta has a sound academic base and is regarded as thought leaders in the customer experience research community.
Dr P E Steyn
VP - Customer Research: Customer Service & Insight: Barclays Africa

I would highly recommend Consulta as a strategy consultancy agency, to provide strategy development support services. I would definitely re-appoint them in the future to assist with strategy work.
Celia de Klerk
Executive Manager: Strategy, Statistics South Africa

Consulta has provided Absa Home Loans with excellent support in the areas of Customer Experience and Measurements. Their work has been a major factor in our successes of understanding our customers and how to become a customer lead organisation. I can confidently recommend Consulta a reliable supplier and expert in the field of Customer Experience.
Marvin Snyders
National Customer Experience and Business Enablement Manager: Absa Home Loans

They deliver detailed reporting, insights and commentary, and completely adaptable to the requirements of the business. Working with the Consulta Team over the last few years has added great value to our company. Overall, I am very satisfied with Consulta, and the expertise they bring to our business.
Brenda Peacock
Customer Experience Manager: Woolworths Financial Service

Our experience with Consulta and its representatives has at all times been very positive. It is a professional organisation that is result-driven and over the years they have in fact become an extended part of the AfriSam business.
Ilonka de Magalhaes
Customer Experience Manager: AfriSam

The smooth and effortless execution of each piece of project and engagement is a testament to how Consulta staff have embraced their own insights and truly "walk the talk".
Shani Erwee
Head: Insights Liberty Group

“We have a constant drive for the next new, best and most important aspect of our industry, always striving to be at the forefront in what we specialise. People with that kind of an approach, with a natural inclination to improve, make an excellent team of like-minded people focused on bettering your business.” - Stephan du Plessis, Chief Commercial Officer, Consulta.

Some Key Benefits of dealing with Consulta:


We deploy leading edge tools and models to get to the heart of the root cause insights you need.


You get not just information about your business and customers but real guidance on how to take those next important steps.


End-to-end support every step of the way making sure that the things you need to change actually happen.


Sometimes insight is not enough. Consulta makes the process of transitioning your business real.